Terms of Service

Effective date: 2 October 2026

1. Who We Are

Solar Panels Aberdeen (the "Site") is operated by ReachAI Ltd ("ReachAI", "we", "us" or "our"), a company registered in England and Wales.

  • Company number: 15123686
  • Registered office: 3 Paddock Close, Worcester Park, England, KT4 7LY
  • Trading address: 37 Waterloo Quay, Aberdeen, AB11 5DF
  • Phone: 07576 595868

2. What These Terms Cover

These Terms of Service ("Terms") set out the legally binding agreement between you and ReachAI when you access or use the Site. By continuing to browse or by submitting an enquiry, you confirm that you are at least 18 years old, live in the United Kingdom and accept these Terms. If you do not agree, you must not use the Site.

3. Our Service

  • We provide a free online introduction service that connects homeowners and businesses who want a solar quotation with one vetted solar installation company (the "Installer") covering Aberdeen City and Aberdeenshire.
  • When you fill in our enquiry form, we pass your details to one Installer so they can contact you directly with a quotation.
  • We do not charge you for this service, and we never ask you for payment details.
  • We may receive a referral fee or commission from the Installer for introductions. This does not affect the price you pay or the quote you receive.

4. Relationship With Installers

  • Installers are independent contractors, not employees, partners or agents of ReachAI.
  • We carry out basic due diligence (for example, checking MCS certification and public liability insurance) before introducing an Installer, but we do not guarantee the quality, safety or suitability of any goods or services they supply.
  • Any contract for the supply, installation, maintenance or finance of solar panels or batteries is solely between you and the Installer. You must satisfy yourself that their quotation and terms meet your needs before going ahead.

5. Information on the Site

The content on the Site is provided for general information only. Savings, costs, output and grant information are estimates based on the public sources listed on the Site, and your own figures will vary. The content is not engineering, financial or legal advice and should not be relied on as such. You should get professional or specialist advice before acting, or deciding not to act, on the content of the Site or on an Installer's quotation.

6. Acceptable Use

You agree that you will not:

  1. Submit false or misleading information, or make an enquiry on behalf of another person without their permission.
  2. Use the Site to run a commercial lead-generation or brokerage service.
  3. Scrape or harvest data from the Site by automated means for commercial reuse. This does not restrict search engines or similar services that index the Site so people can find it.
  4. Introduce malware, or attempt to gain unauthorised access to the Site, its servers or its data.
  5. Post or transmit any content that is unlawful, defamatory, obscene, discriminatory or otherwise objectionable.

We may suspend or block access, remove content and report conduct to law enforcement without notice if we believe you have broken these rules.

7. Intellectual Property

All text, graphics, logos, trade names and other content on the Site are owned by ReachAI or used under licence. You may view, download or print individual pages for your own personal, non-commercial use. You must not copy, republish, sell or exploit any part of the Site without our prior written consent.

8. Third-Party Links and Tools

The Site contains links to third-party websites, such as the public sources behind our figures, and uses third-party tools such as Google reCAPTCHA. We do not control third-party content and are not responsible for its availability, accuracy or security.

9. Service Availability

We aim to keep the Site available at all times but do not guarantee uninterrupted access. We may suspend, withdraw or limit the Site, or any part of it, without notice for maintenance, technical or security reasons. We are not liable to you if the Site is unavailable at any time.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud. Your statutory rights as a consumer are not affected. Subject to that:

  • We are not liable for any loss or damage arising out of, or in connection with, (a) any contract you enter into with an Installer, or (b) your reliance on information on the Site.
  • We are not liable for indirect, consequential or business losses, including loss of profit, revenue, goodwill or opportunity.
  • Our total liability to you for any claim arising out of the Site or these Terms is limited to £100.

11. Indemnity

If you use the Site for any unauthorised or unlawful purpose, you agree to indemnify ReachAI, its directors and employees against all liabilities, damages and costs (including reasonable legal fees) arising from your breach of these Terms.

12. Changes to These Terms

We may update these Terms from time to time. Minor or administrative changes take effect as soon as they are posted. For material changes we will give 14 days' notice by updating the "Effective date" above. If you continue to use the Site after the notice period, you accept the new Terms.

13. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of them or the Site, are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland, you may also bring proceedings in the Scottish courts.

14. Contact for Legal Notices

Please send legal notices to us:

  • By post: ReachAI Ltd, 3 Paddock Close, Worcester Park, England, KT4 7LY
  • By phone: 07576 595868

Please mark any notice "Solar Panels Aberdeen: Terms of Service".

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