1. Plain-English Summary
We collect the details you type into our enquiry form so we can introduce you to one vetted solar installer covering Aberdeen City and Aberdeenshire. We share your enquiry only with that installer, keep a limited record for a short time, and never sell or publish your information. You can ask us to stop, correct or erase your data at any time. The detail below explains exactly what we collect, why, and how to use your rights.
2. Who We Are
ReachAI Ltd ("ReachAI", "we", "us", "our") operates the website Solar Panels Aberdeen at solarpanelsaberdeen.pro.
- Company number: 15123686
- Registered office: 3 Paddock Close, Worcester Park, England, KT4 7LY
- Trading address: 37 Waterloo Quay, Aberdeen, AB11 5DF
- Information Commissioner's Office registration: ZB828222
We are the controller of the personal data you provide on this website. Once your details are passed to an installer, that installer becomes an independent controller of any further communications with you.
We are not required to appoint a statutory Data Protection Officer under Article 37 UK GDPR.
3. What Personal Data We Collect
When you submit our enquiry form we collect:
- Full name
- Email address
- Phone number
- Postcode
- The service you're interested in (solar panels, panels and battery, or a solar battery)
- Whether you own the property
- Anything you choose to add in the optional "Anything else?" box
- A record that you ticked the consent box, with the date and time of your enquiry
Our hosting and security provider processes your IP address to deliver the website and protect it from spam and abuse.
Please don't include sensitive details, such as health information, in the optional box. We don't intentionally collect special-category data or data about children; the service is for UK residents aged 18 or over.
4. How We Use Your Data and Our Lawful Basis
| Purpose | Lawful basis | Explanation |
|---|---|---|
| Passing your enquiry and contact details to one vetted solar installer so they can give you a quote | Consent, Article 6(1)(a) UK GDPR | You give your consent by ticking the consent box before you submit the form, which allows us to share your details for that specific purpose. |
| Keeping a minimal record of each enquiry for fraud prevention, dispute handling and internal audit | Legitimate interests, Article 6(1)(f) UK GDPR | We have a legitimate interest in showing service quality, preventing duplicate or fraudulent enquiries and handling complaints. We balance this against your rights by keeping the data for a strictly limited period (see Section 7). |
| Spam protection, security and the technical delivery of the website | Legitimate interests, Article 6(1)(f) UK GDPR | It is in our interest, and yours, that the website runs securely and that enquiries come from real people. |
We do not use your data for our own marketing, profiling or automated decision-making.
5. Who We Share Your Data With
We share your information with:
- One local solar installer covering Aberdeen City and Aberdeenshire that meets our vetting criteria (MCS certification, a registered company, public liability insurance and positive independent reviews).
- Processors who provide infrastructure and support services to ReachAI:
- Cloudflare: website hosting, security and the secure handling of form submissions
- GoHighLevel: customer relationship management (CRM), where enquiries are stored and passed to the installer
- Google: reCAPTCHA spam and bot protection on the enquiry form
All processors act on our instructions and are bound by a written contract under Article 28 UK GDPR.
We do not currently use analytics or advertising tracking on this website. If we add them in future, we will update this policy and ask for your consent before any such cookies are set.
We will never sell your personal data or disclose it to any other third party unless the law requires us to.
6. International Transfers
Your enquiry is stored on GoHighLevel's servers in the United States. Cloudflare and Google may also process data outside the UK. Transfers outside the UK are protected by:
- the International Data Transfer Addendum (UK Addendum) to the EU Standard Contractual Clauses; and
- a completed Transfer Risk Assessment showing that the data receives an equivalent level of protection.
Cloudflare and Google rely on their own Standard Contractual Clauses and published data-protection safeguards for these transfers.
7. How Long We Keep Your Data
We keep:
- the full enquiry details for 12 months after we pass them to the installer; and then
- an anonymised record (postcode district and date) for statistical reporting.
8. Cookies and Similar Technology
This website does not set any analytics or advertising cookies. Cookies are only set by the security and spam-protection services that keep the website and the enquiry form working:
| Cookie | Set by | Purpose | Expiry |
|---|---|---|---|
| _GRECAPTCHA | Google reCAPTCHA | Spam and bot protection. Set only once you start using the enquiry form. | Up to 6 months |
| __cf_bm | Cloudflare | Distinguishes people from automated bots | 30 minutes |
| cf_clearance | Cloudflare | Records that a security check was passed. Set only if a check is shown. | Up to 30 minutes |
These cookies are strictly necessary for security, so they don't require consent. You can block or delete cookies in your browser settings, but the enquiry form may not work without them.
9. How We Protect Your Data
We take appropriate technical and organisational measures, including:
- SSL/TLS encryption in transit
- AES-256 encryption at rest on all production databases
- Daily encrypted backups stored in AWS global infrastructure
- Verification of every enquiry with reCAPTCHA before it is accepted
10. Your Rights
Under the UK GDPR you can:
- Ask for a copy of the personal data we hold about you (right of access)
- Ask us to correct inaccurate data (right to rectification)
- Ask us to delete your data (right to erasure)
- Object to, or ask us to restrict, our processing (rights to object and to restriction)
- Receive your data in a portable format (right to data portability)
- Withdraw your consent at any time. This doesn't affect anything we did with your consent before you withdrew it.
To use any of these rights, contact us:
- By post: ReachAI Ltd, 3 Paddock Close, Worcester Park, England, KT4 7LY
- By phone: 07576 595868
We will respond within one calendar month.
11. Automated Decision-Making and Profiling
We do not use your personal data for automated decision-making or profiling within the meaning of Article 22 UK GDPR.
12. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO):
- Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- ico.org.uk/make-a-complaint
13. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in the law or in our practices. Any material changes will be signposted on the website. The "Last updated" date at the top shows when we last revised it.
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